Frequently asked questions

Please see below for answers to our frequently asked questions. For other questions or comments, please Contact Us.

  1. About GatewayC
  2. Registration and Login
  3. Courses
  4. CPD
  5. Technical Support
  6. Useful Links

About GatewayC

What is GatewayC?

GatewayC is an online cancer education platform for primary care professionals, fully funded by Health Education England. Fundamentally, GatewayC is designed to improve cancer outcomes by facilitating earlier diagnosis and improving patient experience. Each course is centred around short videos based on true patient consultations. Filmed consultations are accompanied by a range of high quality activities, intended to consolidate the learning.

For more information about GatewayC, visit our about us page.

Registration and Login

What do you do with my registration information?

To register with GatewayC we ask for your name, email address, information about the type of organisation you work for, your job role, CCG, age, gender, month of appraisal and how you found out about GatewayC.

This information will assist us to improve and tailor our online education for our users.

To find out more about how we store your data you can read our privacy policy.

Why aren’t my log-in details working?

If you have registered and received your login details through email, please make sure that you do not copy and paste your username and password. Hand typing these will ensure you can log in correctly. If you are still struggling, please do not hesitate to email us.

I’ve just registered to become a user – what now? / I haven’t received my log in details

Upon completion of the online registration form you should receive your login details via email immediately. If you have not received your login details, please check your junk folder, or contact if they still have not arrived.

I already have an account but can’t remember the details / I’ve forgotten my password

Simply click the forgotten username or password link on the login page which will allow you to retrieve your details. Alternatively, you can email us at and a member of our team will reset your login details for you.


How do the courses work?

Our cancer courses cover topics from early diagnosis to end of life care. You can choose which modules are most relevant to you and complete them in your own time. The educational courses include specialist interviews, interactive consultations, quizzes and other activities for you to complete, along with relevant facts, figures and links to leading publications. CPD hours are available on each course; with some courses including an additional (optional) hour of CPD available.

When will new courses be available?

GatewayC continues to develop new courses, and this content will be added to your account as soon it becomes available. We promote new live courses across our Facebook, Twitter and LinkedIn platforms. Alternatively, please check back for new courses.

Can I request a new course?

A range of new courses are already in development and will be released throughout 2020. If you would like to discuss a request for a new course, please contact the GatewayC team at

I don’t have time to complete the course now, can I finish it later?

Yes – GatewayC courses are designed to allow for bite-size learning at a time that is suitable for you. If you exit a course, you can choose to restart from the same place within the module the next time you log in. Your progress in each module will automatically be saved.

Where are your statistics from?

We use many reliable sources for our data, including Cancer Research UK. Other sources include: National Cancer Patient Survey, NHS England and the Health Education England blog. Sources will be cited where appropriate.

Why doesn’t the course refer to my local / regional pathways?

GatewayC focuses on symptom recognition and clinical decision making, to improve primary care professionals’ confidence in knowing when and when not to make a suspected cancer referral. GatewayC does not focus on specific referral pathways. For specific information on referral pathways, please refer to local guidance.


How do I receive my CPD certificate?

You can access your CPD certificate following completion of all sections in your selected course. Please ensure all activities on the module are marked as ‘complete’ before attempting to print your certificate. A button will be displayed at the end of each course which will load the certificate for you to print. CPD is available on every GatewayC course.

Technical Help

Supported internet browsers

We recommend using Google Chrome when completing our courses. We recognise that whilst some users may choose to use another browser we cannot guarantee a problem-free GatewayC experience. 

When I zoom in on the website, the tabs at the top disappear

When zoomed in past 175%, the tabs will turn into a drop down menu. This should not cause any issues with the performance of the website.

For any problems, please email and a member of the team will be happy to assist you.


Useful links:

Registration page
Privacy policy
Introduction to GatewayC (Video)